Effective Date: 17/06/2024
At NutraSplint, we are committed to providing high-quality health and wellness products. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our website, www.nutrasplint.com (the “Site”). By placing an order on our Site, you agree to the terms of this Refund Policy.
1. Returns
Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You must provide a receipt or proof of purchase.
Return Period:
- You have 15 days from the date of purchase to return an item for a refund.
Non-Returnable Items:
- Certain items are exempt from being returned, such as perishable goods, opened items, and items on sale or clearance.
2. Refunds
Refund Process:
- Once we receive your return, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be for the purchase price of the returned item, excluding shipping costs.
Refund Timeline:
- The time it takes for the refund to appear in your account may vary depending on your payment provider’s policies. Generally, refunds will be processed within 15 business days.
3. Exchanges
Exchange Policy:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Contact Information] with details of the issue.
4. Shipping Returns
Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Shipping Address:
- To return your product, you should mail your product to:
[Address]
[City, State, ZIP Code]
[Country]
5. Damaged or Incorrect Items
Reporting Damages or Errors:
- If you received a damaged or incorrect item, please contact us immediately at [Contact Information] with your order number and a description of the issue. We will provide instructions on how to return the damaged or incorrect item and ensure you receive a replacement or refund.
6. Sale and Clearance Items
Sale Items:
- Only regular priced items may be refunded. Sale or clearance items cannot be refunded.
7. Contact Information
- If you have any questions or concerns about our Refund Policy, please contact us:
[Address]
[Email]
[Phone Number]